Cancellation & Refund Policy

Last Updated: 5 October 2026

Plans can change, and we want cancellations and refunds to be as clear and straightforward as possible. This Cancellation & Refund Policy applies to eligible bookings made through Eazy Book It, operated by Bahrain Fun Tours W.L.L., Kingdom of Bahrain.

The cancellation terms shown for your selected service before you book are important. They form part of your booking conditions, together with our Terms & Conditions and any mandatory rights available under applicable law.

1. Your Booking's Cancellation Policy

Each travel product may have its own cancellation deadline and refund conditions. These are displayed on the product page, during checkout and/or in your booking confirmation. Please review them before completing payment.

Where a Provider has product-specific conditions, those conditions apply to that booking unless they conflict with mandatory rights under applicable law.

2. Free Cancellation

If your booking includes free cancellation, you may cancel before the stated cancellation deadline and receive a refund of the eligible amount paid for the cancelled booking.

The deadline is calculated using the date, time and time zone stated or applicable to the booked service. We recommend cancelling as soon as you know your plans have changed.

3. Late Cancellation

If you cancel after the free-cancellation deadline, a cancellation charge may apply. Depending on the booking conditions, the booking may become partially refundable or non-refundable after that deadline.

Before confirming a cancellation, we aim to make the applicable outcome clear wherever the Platform supports it.

4. Non-Refundable Bookings

Some products may be clearly offered as non-refundable because of the Provider's conditions, limited inventory, advance commitments or the nature of the service. This will be disclosed before purchase.

A non-refundable condition does not remove any refund, remedy or consumer right that cannot lawfully be excluded.

5. No-Shows

If you do not attend the booked service and did not cancel within the permitted period, the booking may be treated as a no-show. No-shows are generally non-refundable where this is part of the disclosed booking conditions and is permitted by law.

6. Late Arrival

Please arrive at the meeting, pickup or departure point by the time stated in your booking confirmation. Tours, transfers, tickets and other time-sensitive services may be unable to wait for late customers.

If you miss the service because of late arrival, it may be treated as a no-show, subject to the booking conditions and applicable law.

7. Cancellation by a Provider

If a Provider cancels a confirmed service and it cannot reasonably be delivered as booked, we will work with you and the Provider on an appropriate solution. Depending on the circumstances, this may include:

• Rescheduling to another available date or time;
• Offering a suitable alternative service; or
• Refunding the eligible amount paid for the affected service.

We will not require you to accept an alternative where applicable law gives you a right to another remedy.

8. Weather, Safety and Operating Conditions

Some experiences depend on weather, sea conditions, attraction operations or other safety and operational requirements. If the Provider determines that the service cannot safely or reasonably operate, you may be offered rescheduling, a suitable alternative or an eligible refund, depending on the circumstances.

If a service continues to operate safely but you personally decide not to participate because of weather or similar concerns, a refund is not automatic and the booking's cancellation conditions will normally apply.

9. Changes to a Booking

You may request changes to the date, time, traveller numbers or details, or product option where the service allows it. Changes are subject to availability, Provider approval and the applicable booking conditions.

If the revised booking costs more, the difference may need to be paid before the change is confirmed. If it costs less, any refund or adjustment will be handled according to the applicable conditions and law. A requested change is not confirmed until you receive confirmation from Eazy Book It or the relevant Provider.

10. How Refunds Are Made

Approved refunds are normally returned to the original payment method. Once Eazy Book It or the payment partner has initiated a refund, the time it takes to appear in your account may depend on your bank, card issuer, payment network, payment method and currency.

Where the original payment method cannot reasonably accept the refund, we may contact you regarding an appropriate lawful alternative.

11. Partial Refunds

A partial refund may apply when only part of a booking is cancelled, only some travellers are eligible for cancellation, part of a service was affected, or the booking conditions include a cancellation charge. The eligible amount will be determined using the applicable booking conditions and mandatory legal rights.

12. Duplicate or Incorrect Charges

If you believe you were charged more than once or charged an incorrect amount, please contact Eazy Book It Customer Support promptly with your booking reference and enough payment information for us to identify the transaction. For your security, please do not email your full card number, CVV, password or one-time password.

We will investigate the payment records and work with the relevant payment provider where necessary.

13. Incomplete, Failed or Expired Payments

A pending, incomplete, failed, cancelled or expired payment does not by itself create a confirmed booking. Availability may be held temporarily while payment is being completed and may be released if payment is not successfully completed within the permitted payment period.

If your bank shows a pending authorization but Eazy Book It has not confirmed the booking, please contact Customer Support before attempting repeated payments if you are unsure. We will help you check the booking and payment status.

14. Service Problems

If a confirmed service was not provided, or was materially different from its confirmed description, please contact us as soon as reasonably possible so we have an opportunity to help.

We may reasonably request photographs, receipts, Provider communications or other information needed to investigate. Where appropriate, we will work with the Provider to seek a fair resolution in accordance with the booking conditions and applicable consumer law.

15. Refund Requests and Chargebacks

If you have a booking or payment problem, we encourage you to contact us first so we can investigate and try to resolve it promptly. Nothing in this Policy prevents you from exercising legitimate rights available through your bank, card issuer or applicable law.

Fraudulent payment disputes, false chargeback claims or misuse of payment systems may be investigated and may result in account restrictions where permitted by law.

16. Mandatory Consumer Rights

Nothing in this Policy excludes, restricts or replaces any consumer right or remedy that cannot lawfully be excluded. Where Bahrain consumer-protection law or another applicable mandatory law provides a stronger right or remedy, that mandatory right will apply.

17. How to Cancel or Request a Refund

Where available, use your Eazy Book It booking-management page to review or manage your booking. You may also contact Customer Support. Please provide your booking reference and a clear description of your request so we can assist you efficiently.

18. Contact Us

Eazy Book It
Operated by Bahrain Fun Tours W.L.L.
Kingdom of Bahrain
Website: eazybookit.com
Email: support@eazybookit.com